EDQuals is a pioneering Assessment, Coursework and Verification portal that can be white labelled and co branded for any Educational Establishment, Organisation, Training Provider or Governing Body.

Terms And Conditions

Terms and Conditions

EDLounge is a product of EDlounge Ltd, a company registered in England under company number 6526961 whose registered office is at Ground Floor, Aston House, Campbell Way, Dinnington, Sheffield, South Yorkshire, S25 3QD, UK.

This document will set out the terms and conditions of the use of EDLounge and the responsibilities of both parties.

EDLounge may change these terms and conditions at any time by posting changes online and notifying users electronically. Your continued use of EDLounge after notification of changes has been posted means you accept and agree to be legally bound by the amended terms.

These terms and conditions shall be governed in accordance with English Law.

1. Agreement and parties

This agreement takes effect from the agreed Start Date and is made between you the subscriber, representing your school or educational establishment, and us, EDLounge Limited, providing the product EDLounge.

Signing of the order form acknowledges acceptance of these terms and conditions and our privacy policy. Please read each of these documents carefully before signing and returning the order form.

If you are entering a three year (or greater) contract, you are accepting that you will be paying for the three years in advance and that in the event that you wish to cancel the agreement you will be bound by our termination policy (see clause 9).

You confirm that all the information supplied by you, representing your school or educational establishment, on the order form is accurate and you are authorised to sign on behalf of the subscriber organisation.

We are not obliged to accept any order and reserve the right to refuse orders.

Nothing in this agreement shall affect your statutory legal rights as a consumer.

2. Definitions

In these terms and conditions, the following words and expressions have the following meanings:

"Agreement" the agreement between you and us entered into upon receipt and acceptance of a signed order form;

"We", "Our" or "Us" refers to EDLounge Ltd, providers of EDLounge;

"You" or "Your" refers to the subscriber detailed on the order form, representing the educational establishment(s);

"School" or “Centre” the educational institution(s) detailed on the order form entering the agreement;

"Student" a learner, of any age, at your school or centre with access to the system;

“System” or “Service” EDLounge web site available at (http://www.edlounge.co.uk);

"Content" learning materials provided within or by the system (including but not limited to text, images, program code, animations, video);

"Contract Period" the period for which you have committed to subscription, as detailed on the order form;

“Start Date” the date we accept the order form by issuing to you an invoice in respect of the appropriate fees payable for your contract period;

"Order Form" the order form detailing your Service subscription and information about you;

"Privacy Policy" separate privacy policy available on the EDLounge web site (click here for the privacy policy);

Please Note: Words importing one gender shall be treated as importing any gender, words importing individuals shall be treated as importing the whole school, educational establishment, partnerships and vice-versa, words importing the singular shall be treated as importing the plural and vice-versa, and words importing whole shall be treated as including a reference to any part thereof.

3. Provision of service

EDLounge is an inclusive education and assessment system delivered online. It is your responsibility to ensure the URL (http://www.edlounge.co.uk) is accessible on any list of permitted web sites, and, most notably that this URL is not included on any filters of lists of banned web sites.

It is your responsibility to ensure that the school system meets the minimum specification as detailed on the system requirements section of the website. If you have concerns or experience any difficulty in setting up or accessing the system, please contact us immediately.

You are responsible for compliance by your staff and students with the terms and conditions and appropriate policies provided here.

4. Warranty

We shall make all reasonable endeavours to ensure that EDLounge is accessible 24 hours a day, 7 days a week, save for scheduled routine maintenance and circumstances beyond our reasonable control. It may be necessary to suspend, temporarily or permanently, access to the system without notice. We will not be liable if for any reason the system is unavailable at any time or for any period.

EDLounge is designed as an aid to revision and assessment and all endeavours are made to continually ensure the content in the system provides a valuable educational experience. No warranty, express or implied, is given as to the effectiveness of such material as an educational tool, and we do not accept any liability for unsatisfactory examination results.

Any defects or errors in the system should be notified to us in writing and we will make all reasonable efforts to make necessary amendments to remedy the defect within a reasonable timescale.

We shall not be liable for any loss or damage from the use of or inability to use the system, or any revision material contained in it, or from any resulting action or decision taken as a result of using the material or analysis.

4. Warranty

We shall make all reasonable endeavours to ensure that EDLounge is accessible 24 hours a day, 7 days a week, save for scheduled routine maintenance and circumstances beyond our reasonable control. It may be necessary to suspend, temporarily or permanently, access to the system without notice. We will not be liable if for any reason the system is unavailable at any time or for any period.

EDLounge is designed as an aid to revision and assessment and all endeavours are made to continually ensure the content in the system provides a valuable educational experience. No warranty, express or implied, is given as to the effectiveness of such material as an educational tool, and we do not accept any liability for unsatisfactory examination results.

Any defects or errors in the system should be notified to us in writing and we will make all reasonable efforts to make necessary amendments to remedy the defect within a reasonable timescale.

We shall not be liable for any loss or damage from the use of or inability to use the system, or any revision material contained in it, or from any resulting action or decision taken as a result of using the material or analysis.

5. Our requirements from you

By completing and returning the order form to us you agree to provide us with the required student data in the appropriate format as detailed under our privacy policy.

You remain in control of all student data and as such are responsible for the accuracy of data and the necessary updating of student accounts. You are responsible for promptly updating any inaccurate or out of date information at the request of individual students.

Upon receipt of student data in the appropriate format we will make all reasonable endeavours to create user accounts by the next working day.

You will ensure that appropriate steps are taken to notify users of the school ID and user’s usernames and passwords. You are responsible for ensuring that all staff and administration usernames and passwords remain confidential and secure and are fully responsible for all activities which occur under such users.

6. Training

Training will only be given once an order form has been completed and returned as this is part of the agreement that is included in the cost of EDLounge. Following any training or demonstration we provide, you are responsible for any further whole school training of teachers, students and parents.

Materials are provided to support this training and are available for download from the support area on the website once logged in.

7. Payment

On receipt of a signed order form we will create and issue an invoice as per the agreed fees stated for the term of contract. Contracts of three years (or more) are payable in full in advance unless expressly agreed in writing.

Prices stated on the website are exclusive of VAT which you shall be eligible to pay at the standard rate at the time of invoice.

Invoice terms are strictly 28 days of the date of invoice. None receipt of payment within the term may result in the termination of access to the system for your school, and a late payment charge will be added to the 2nd reminder invoice (8%).

8. Contract Period

This agreement will commence on the Start Date and will continue for the agreed contract period, unless ended under early termination (see clause 9).

We will notify you a minimum of 1 month before expiry of the current contract to offer the option to renew subscription for a further period or terminate the subscription at the end of the current contract.

9. Early termination

By signing and returning the completed order form you have entered into a legal contract with EDLounge Ltd, the providers of EDLounge.

If at any time during the agreed contract period you wish to cancel your subscription and stop access to the system, you must notify us in writing with not less than one month's notice. We will issue an official response and will start termination procedures. The subscription will be terminated. If you cancel the product within the first month then you will receive a full refund.

10. Default termination

In the event of a serious breach of any of your obligations under this agreement or failure to pay within the stated term we reserve the right, by notice with immediate effect, terminate provision of the system.

11. Discontinuance

If, for any reason, we discontinue provision of EDLounge, we will end the agreement by issuing notice, in writing, providing not less than one month's notice. If we end the agreement due to discontinuance you will be entitled to the amount calculated as per clause 9 above as if you had given notice that you wish to end the subscription.

12. Data Protection

EDLounge will operate within and comply with the Data Protection Act 1998 in all instances and requires full adherence by you and any associated users.

Please ensure you have read and understand our separate privacy policy which contains full details of our and your obligations to safeguarding student data.

13. Intellectual Property

All intellectual property for the design and construction of the system, the database, the website, the educational content, the supporting services, the documentation and any other materials provided by us to you as part of the provision of service is owned in entirety by us.

By completing the order form you, authorised by your school (or other educational establishment), enter into a fixed term licence agreement to access EDLounge.

The licence grants fair use of the system for the purposes of revision, assessment and teaching purposes only.

All material contained within EDLounge (including but not limited to text, images, program code, animations, video) is fully owned by or licensed to EDLounge Ltd, all rights reserved. This includes any images/texts that service users have uploaded, whether this be paid for by EDLounge or added free of charge with the lesson content.

Any content uploaded to EDLounge must be lawful for possession in this country and will not contain any third party proprietary rights. Users of EDLounge must not copy, reproduce, distribute, transmit, display, sell, license or otherwise exploit any content for any other purposes without the prior written consent from EDLounge. EDLounge reserve the right to pre-screen, review, flag, filter, modify, refuse or remove any content from the website.

Subscribers to the service may access content for personal non-commercial use only.

Users may not copy, download, replicate, distribute, transmit, modify, publically show/demonstrate or print any materials, either in part or full, of the EDLounge materials without the prior written consent of EDLounge Ltd.

14. Indemnity

You agree to indemnify us in respect of all losses suffered by us as a result of any breach by you of these terms and conditions.

15. Force Majeure

We shall not be liable for failure to carry out our obligations under this agreement if such failure is directly or indirectly caused by any event that is beyond our reasonable control, including but not limited to, strike, war, terrorist attack, act of God, natural disaster. In such event we shall provide prompt indicating the estimated duration of the event of force majeure and shall use all reasonable efforts to mitigate the effects of such event of force majeure. In the event that this agreement cannot be performed or our obligations fulfilled due to a reason of force majeure for a continuous period of 3 months then you may, at your discretion, terminate this agreement by notice in writing at the end of this period and be entitled to refund as per termination (clause 9).

16. Miscellaneous

Any notice under this agreement shall be made via regular mail to the main school address. Notice served by post shall be deemed served on the second business day after the date of posting. We may, in appropriate circumstances provide notification by fax or email but this shall be confirmed by regular mail.

Any failure by us to exercise or enforce any right or provision in this agreement does not constitute waiver of such rights or provision.

You agree that in entering into the Agreement, you do not do so on the basis of, and do not rely on, any representation, warranty or other provision except as expressly set out in these Terms.

This agreement operates to the exclusion of any other agreement or understanding of any kind between you and us preceding the date of receipt of a signed order form. This agreement constitutes the whole agreement and understanding between you the subscriber and us the provider and there are no terms or conditions, express or implied, other than those contained herein.

17. Demonstrations

The first face-to-face demonstration of the EDLounge site will be free, however, if you have not signed up for the service after an initial visit any further requests for face-to-face contact will be chargeable, (this will be the daily cost of an employee and travel expenses). Telephone demonstrations are free of charge and on-going support is available for existing customers.

18. EDLounge LTD Centre & Coursework Terms and Conditions

EDLounge ("we" or "us") is a company incorporated in Sheffield, South Yorkshire. Our registered office is at EDLounge Ltd, Aston House, Ground Floor Unit, Campbell Way, Dinnington, Sheffield, South Yorkshire, S25 3QD. If you wish to contact us please go to the "Contact Us" page. Please read these Conditions of Use carefully. They apply to all customer agreements. In addition, please read our Conditions of use of EDLounge websites and Privacy policy.

We may change these Terms and Conditions from time to time by updating this page. You should review this page regularly. Your continued participation in an EDLounge distance learning course (a “Course”) after changes have been made to these Terms and Conditions will be taken to indicate that you have read and accepted those changes. If you are not happy with any changes to these Conditions of Use please send an email to mail@edlounge.co.uk.

The Courses are provided by EDLounge on the following terms. By enrolling on a Course you are acknowledging that you have read and accept these Terms and Conditions, and the Privacy Policy.

In consideration of any agreements or contracts entered into will be with the EDLounge. (Registered Office: EDLounge Ltd, Aston House, Ground Floor Unit, Campbell Way, Dinnington, Sheffield, South Yorkshire, S25 3QD, Company No: 6526961, UK).

1. EDLounge Coursework

(1.1). All courses involve some assigned coursework. The aim of this coursework is to help you learn about the subject you are studying. As such, you are expected to complete it to the best of your ability, and this is a requirement for full participation in courses. Coursework submission is done electronically using the submission button and form within EDLounge coursework centre.

(1.2). Deadlines are usually 4pm; but you must always check as individual assignments may differ by centres and centre IVs. Late coursework is not accepted. A pre assessment service will also be available up to two weeks prior to a deadline. This allows a qualified IV to browse through your assignment and critique the assignment with feedback to the briefs. Here the work may be assessed for feedback only; it will not receive a mark.

(1.3). EDLounge Ltd accepts no responsibility for individual’s non submission of evidence and coursework.

(1.4). EDLounge Ltd accepts no responsibility for individuals submitting evidence and coursework outside of the academic year

(1.5). EDLounge Ltd takes no responsibility for students failing to complete work, assignments, evidence and coursework. EDLounge Ltd will work with the establishment through setting deadlines and suitable timeframes that will allow the individual to adhere to the policies and regulations from the examination boards guided learning hours and codes of conduct.

2. EDLounge Assessment

(2.1). More formal kinds of coursework may be assessed and may also count towards your final grade in a course. For most courses within EDLounge the major form of assessment is through coursework with potentially a final exam, the exact balance between exams and coursework will be listed on individual course web pages within EDLounge.

2.1.1. EDLounge Ltd accepts no responsibility for individuals submitting evidence, assessment and coursework after the examination board submission date occurs.

(2.2). Where marked coursework is given a grade, the EDLounge system will always send an email after coursework has been marked, telling you the marks, comments and targets for all work so far on that course.

(2.3). Marked coursework is usually returned within two weeks of submission, although this may be different for particular pieces of work if the work is substantial, such as an extended essay; or if the class is very large.

3. Feedback in EDLounge

(3.1). All teachers, IV’s, LIV’s, and BQM’s for the courses within EDLounge will provide you with feedback on your progress, in a variety of different ways. For example, this may be written comments on your work, lessons, assignments and presentations. They will be in your feedback area, notice area and will also be found within the internal email system because the emails are another form of notification for us to speak to the user directly. Within every piece of coursework there is a feedback sheet detailing performance in different areas, and targets for discussion at special reviews. All feedback, targets, and SMART principles are tracked and recorded for students, teachers and academic facilities.

(3.2). When you receive feedback in specific courses you can also provide feedback to lecturers about their courses and comments. If you have an issue regarding a grade or comment then this can be raised at this point. You can also do this in person by email to EDLounge at notify@edlounge.co.uk. Feedback questionnaires at the end of each unit / assignment will also need to be filled out so that progress can be tracked and most importantly, to help with improving courses in the future.

4. Responsibility for Course Materials

(4.1). We affirm that materials relating to any one course, together with all revision and updates made by us from time to time, which may be in any format and which are required by the student to complete the course (the “Course Materials”) will meet a satisfactory level of quality however; we do not affirm that they will be error free. You will be responsible for inspecting the Course Materials promptly. Furthermore, you will be responsible for informing us about any oversights within 48 hours of receipt.

5. Conditions of use

(5.1). All products are in stock at the time of publication, EDLounge cannot guarantee that any particular item is available and therefore take no liability for any products that are sold out. In the event of a product being sold-out and an order accepted, we will endeavor to find an alternative, if this is not possible a full refund will be given.

(5.2). All goods are subject to UK taxes, and are included in the price. Claims for damaged goods must be made in writing via email within 24 hours of receipt. EDLounge accepts no responsibility for claims made after this period.

(5.3). Please note that we are only able to communicate with the student directly enrolled with EDLounge, and who has a valid student number. We will not communicate with any third party. We take no responsibility for students failing to complete work, assignments, evidence and coursework.

(5.4). It is the establishments responsibility to adhere to the examination boards codes of conduct regarding guided learning hours, copyright, plagiarism and suitable access for all individuals enrolled.

6. Use of EDLounge websites

(6.1). The EDLounge ("we" or "us") is a company incorporated in United Kingdom. Our registered office is at EDLounge Ltd Aston House, Ground Floor Unit, Campbell Way, Dinnington, Sheffield, South Yorkshire, S25 3QD. If you wish to contact us please go to the “Contact Us” page or call us on 01909 568 338. Please read these Conditions of Use carefully. They apply to the website and coursework facility you were using which linked to these Conditions of Use (the “Site”). They govern your use of the Site and of all other EDLounge websites.

(6.2). In addition, please read our Privacy policy. It applies to our collection and use of your personal information in relation to the website and coursework facility.

(6.3). We may change these Conditions of Use from time to time by updating this page. You should review this page regularly. Your continued use of the website and coursework facility after changes have been made will be taken to indicate that you have read and accepted those changes.

(6.4). You should not use the website and coursework facility if you are not happy with any changes to these conditions of use.

(6.5). Access to and use of the website, learning areas and coursework facility is provided by EDLounge on the following terms. By using the website, learning areas and coursework facility you are acknowledging that you have read and accepted these Conditions of Use, and the Privacy Policy.

7. Conditions of Use

(7.1). You agree to use the website, learning areas and coursework facility only in accordance with these Conditions of Use, for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Site. Prohibited behaviour includes (this list is not exhaustive) harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Site and impersonating another person.

(7.2). If you are under 16 please get a parent’s or guardian’s permission before creating your EDLounge account. Users without this consent are not allowed to provide us with personal information.

8. Use of the internal communication and coursework system within EDLounge

(8.1). The following content is not allowed in the EDLounge lessons, coursework, pre-assessment, emails and internal instant messenger areas: spam, pornography, racism, illegal material or links to websites concerned with any of these. Posts containing prohibited material will be immediately removed by the Webmaster and the offending user will be banned from further activity on the EDLounge facilities and your studies will be terminated.

(8.2). The EDLounge lessons, coursework, pre-assessment, emails and internal instant messenger area redesigned for students to share questions and advice and are not to be exploited for commercial purposes.

(8.3). Aggressive language towards other users, Assessors, IVs, LIVs, Teachers, Assistants, EDLounge employees, BQM and moderators will not be tolerated. The use of profanity is inappropriate on the website, EDLounge lessons, coursework, pre-assessment, emails and internal instant messenger areas, as are racial, ethnic, or gender-based insults. We welcome members from all ages, genders, ethnicities and religious backgrounds, and it is important that everyone feel equally comfortable here. Posts that are offensive, insulting, inflammatory or defamatory will be removed without warning.

(8.4). Violation of any of these EDLounge lessons, coursework, pre-assessment, emails and internal instant messenger area guidelines will be evaluated by EDLounge management. At all times, we reserve the right to remove any posts, submission or assignment that we deem to be inappropriate, abusive, defamatory or disruptive to the community in general. We reserve the right to ban any member who violates these guidelines from using EDLounge services. Warnings will be issued where appropriate.

(vii). If you see any aspect of EDLounge which appears to violate any of our guidelines, do not respond to it, report it immediately to mail@edlounge.co.uk

(8.5). Material in the coursework, pre-assessment, emails and internal instant messenger is written by users and the Webmaster and EDLounge management is not responsible for and gives no endorsement of such material. The Webmaster monitors the coursework, pre-assessment, emails and internal instant messenger facilities and may respond to or comment upon communications by You and edit, refuse to post or remove any content from this page in its absolute discretion. No failure to remove particular material constitutes an endorsement or acceptance of it by the Webmaster. To the extent permitted by law the Webmaster makes no warranties, express or implied, as to the content of the coursework, pre-assessment, emails and internal instant messenger or the accuracy or reliability of any information or statements contained therein, or statements, advice and opinions given by users in these areas which are those of such users only. The Webmaster neither endorses nor shall be held responsible for the reliability or accuracy of the same and is not responsible in any way for any injury, loss or damage which occurs as a result of an opinion expressed or information provided in the coursework, pre-assessment, emails and internal instant messenger facility within EDLounge. If you have any claim arising from the actions or statements of another user, you agree to pursue such a claim only against that user and not from EDLounge. The Webmaster reserves the right, at any time, to modify, alter, or update these terms and conditions of use and you must agree to be bound by any such modifications, alterations or updates which are posted on the site. The Webmaster shall not be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the lessons, coursework, pre-assessment, emails and internal instant messenger facilities, whether direct or indirect, including, damage to software or hardware, damage for loss of business, loss of profits, or any other consequential loss.

9. Intellectual Property

(9.1) All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) and all content located on the website, learning areas and coursework facility shall remain vested in EDLounge or its licensors (which includes other users). Unless specifically stated in a licence provided by EDLounge, you may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post , broadcast, transmit, make available to the public, or otherwise use EDLounge content, lessons, files, drags and drops, resources, assignment briefs and criteria in any way except for your own personal, non-commercial use.

(9.2). The Site provides access via hypertext links to resources in other web sites for browsing only and in so doing we are neither endorsing any linked entities nor authorising any act which may be in breach of copyright or any other third party rights which are protected in law or by international treaties world-wide. We do not accept any responsibility or liability for any of the material contained on any third party web page.

10. Content and Information posted sent or uploaded by you onto the Site

(10.1). When Submitting your work, lesson replies and coursework:

  • You will not submit any adult material or any material that is likely to offend, discriminate, incite hatred of any kind or be libellous.
  • You will only submit material that is yours to submit - you will not submit material of which you are not the owner.
  • You will not use ‘spam’ to refer people to the EDLounge Coursework website. (Note that ‘spam’ is the practice of sending unsolicited bulk electronic messages.) or EDLounge websites.
  • You will not submit multiple coursework items that are essentially the same from a content point of view or artificially break one piece of coursework down into sub-shorter pieces and submit them separately.
  • You accept that all material that you submit to pre assessment and coursework becomes ours and that we are free to do with it what we please, for instance, modify it and publish it on any EDLounge website.
  • You are only allowed to have ONE account - if you forget your login details then use the ‘Forgot Password?’ function, do not open a second account.
  • You understand that by signing up we will email you to confirm your details and also you may receive additional emails from us NOT more frequently than on a fortnightly basis.
  • Your details must be kept up to date, in particular your name and postal address as this is where we will send certificates to. We reserve the right to charge an admin fee for the cancelling and reissuing of certificates that have been sent to the wrong address as a result of members not keeping their records up to date.
  • You understand that if you infringe any of these Terms and Conditions then your coursework may not be accepted for certification or may be removed if it has been published on EDLounge already and that your account with EDLounge may be cancelled at the sole discretion of EDLounge.
  • EDLounge reserves the right to change the terms and conditions without notice at any time (although email notification will normally be sent).
  • Certain pages of the website, learning areas and coursework facility permit you to post, send or upload content and information. If you do this we will take this to mean that you have read and accepted these Conditions of Use.
  • You must not post, send or upload any such content or information
    • (a) unless you own or have appropriate rights to use the intellectual property rights subsisting in or relating to that content and information and unless you are sure that posting, sending or uploading the same does not infringe the rights (including but not limited to the intellectual property rights) of any other person or organisation
    • (b) which is or could be considered defamatory, derogatory or in appropriate with regard to EDLounge, its customers or clients or any other person or organisation
    • (c) which contains any confidential information about EDLounge or another person or organisation (unless you have our permission or that of the other person or organisation)
    • (d) which contains any offensive, obscene or criminal content or any other content which may cause embarrassment to EDLounge, its customers or clients or any other person or organisation
    • (e) which contains any personal data about another person including (this list is not exhaustive) names, contact details and sensitive personal data (for example, information about an identified or identifiable individual’s mental or physical health, racial or ethnic origin, religious or other beliefs).
  • We are not responsible for any content and/or information which you post, send or upload onto the Site. We reserve the right to withdraw any such content and/or information without notice and at our sole discretion and to pursue any cause of action against you available to us under applicable laws.

11. Pre-Assessment Use

(11.1) This is a service to pre assess and check your students assignment alongside potentially checking your briefs; however this service does not act as an OSCA accreditation for your centre. You will still have to attempt online standardisation in the available OSCA window.

(11.2). The Assignment Checking Service and pre assessment service is available to any approved BTEC centre or non-approved centre through our partnership service. The assignments briefs and assignments will not be checked for unapproved programmes.

(11.3). We aim to guide you on whether your assignments and briefs are fit for purpose. The pre assignment service does not provide an official sign off for your assignment briefs but allows critical feedback for the brief, assignment and performance by everyone within the pathway.

(11.4). All assignment briefs you set in your own centre and submitted through the Assignment Checking Service must still be internally verified within your centre. It is your responsibility to ensure that the assignments are completed to the required standard from the IV to the BQM.

(11.5). The assignment checking service is a one off feedback service only, no further review of re assessed assignments will be available after the initial feedback is given. A pre assessment service will only be available up to two weeks prior to a deadline. Pricing may include the pre-assessment service. In submitting these pre-assignments you agree to EDLounge’s Terms and Conditions

12. Courses

(12.1). Courses at Level 4 (i.e BTEC & HND)

All coursework and questions must be uploaded and submitted to the tutor via the upload facilities provided within the EDLounge Coursework area.

(12.2). Courses at Level 3

All coursework and questions must be uploaded and submitted to the tutorial department via email on the EDLounge Coursework area.

(12.3). Entry Level, Level 1 and Level 2 Courses

(i) It is the students responsibility as a private candidate to enroll onto the EDLounge system independently.

(ii) Students enrolled by educational establishments on coursework through EDLounge are responsible for getting coursework submitted and completed to EDLounge examination centre. Courses which have coursework components are Work Skills, Money and Finance, SEPE, Media, and Home Cooking. Assignments and course-related questions must be completed within the pathways set and responses must be uploaded via the facilities provided within EDLounge.

(iii) In submitting these assignments you agree to EDLounge’s Terms and Conditions

(12.4). Course Materials

It is the students responsibility to ensure that all course materials / documents / briefs / lessons / files etc are kept safely and securely as these will only be provided once. Access to Course Materials is provided solely online.

(12.5). Course Duration

It is the students responsibility to ensure they have read and understood the Course descriptions on our website which state clearly the duration of the course.

(12.6). How to submit coursework on EDLounge

Your coursework should adhere to the assignment brief, which should be submitted within the EDLounge facility to your IV which has been designed and created in accordance with the course specification. You are required to submit it electronically. Always keep a copy of the work you submit on an internal hard drive.

(12.7). Submission Form in EDlounge

You must complete a Coursework Submission Form, prior to the work which automatically are sent to the IV and LIV regarding whether you have adhered to the rules that govern copyright, plagiarism, sources, accuracy and honesty. Copies of this form will be viewable without the facility to edit them within a submissions history area.

The EDLounge coursework facility will automatically date stamp the Coursework Submission Form and give you a receipt which you should keep. The receipt is your only proof of submission.

(12.8). Submitting coursework electronically in EDLounge

All EDLounge’s coursework, briefs, assignments, and literature is online. Therefore, you must submit your work electronically via the secure system. The brief will tell you clearly what format is required.

(12.9). Coursework deadlines on EDLounge

(12.9.1). It is your responsibility to make yourself aware of the dates for the submission of coursework. You will have a dedicated area online telling you a countdown for all of your coursework submission deadlines for the modules that you have been entered for. IV’s and Co-ordinators may change deadlines, but will inform you online and via EDLounge’s email facility at the earliest opportunity.

(12.9.2). If you are unable to submit a completed coursework assignment by the specified deadline you must notify the Course/ IV using the late submission form online. This will also be tracked, recorded and receipt given. You should then submit your work, either completed or incomplete, no more than two weeks later than the deadline date. You can also make a claim for extenuating circumstances.

(12.9.3). REMEMBER : It is your responsibility to make yourself aware of the dates for the submission

(12.10). Disputing alternative arrangements on EDLounge

The EDLounge Support Panel normally approve requests for alternative assessment arrangements. However, if you dispute the arrangements approved by the Faculty Additional Needs Panel, you have the right to appeal to a centre Manager within EDLounge

(12.11). Late submission of coursework on EDLounge

(12.11.1). If you submit coursework up to two weeks after the deadline date you will receive a maximum mark of no more than 40% for BTEC courses and a pass for foundational / vocational courses unless you make a claim for extenuating circumstances, which is supported by appropriate evidence.

(12.11.2). If you submit coursework more than two weeks after the deadline date (or extended deadline date) you will be awarded a mark of zero. You may still be able to make a claim for extenuating circumstances, but this will be treated separately.

The following are important guidelines which all students must consider when submitting coursework, for all work within EDLounge

(12.11.3.). Published Deadline on EDLounge – up to two weeks later

  • If you are unable to submit your EDLounge coursework by the published submission date you must notify your EDLounge programme manager, course director, EDLounge IV, BQM prior to the submission date. You must notify the relevant person by the online EDLounge Late Submission form one week prior to the deadline.
  • If you do not submit your EDLounge coursework by the published deadline but within two weeks of the published submission date it will be capped at the pass mark
  • You may submit extenuating circumstances to support your late submission. All extenuating circumstances must have independent, supporting evidence, i.e. doctor’s note. These must be scanned into the system and attached to the extenuating circumstances. If your extenuating circumstances are supported by the BTEC Quality Manager within EDLounge you will receive the full mark achieved for your work. If your extenuating circumstances are not supported by EDLounge BTEC Quality Manager you will receive a capped mark.
  • If you are registered with a registered disability you will receive the full mark for your work without the need to submit extenuating circumstances. You will need to confirm on the coursework submission form that you have arrangements in place. You will also need to identify that you are registered with DDS when you notify that you will be submitting your coursework late.

(12.11.4). Published Deadline – after two weeks later

  • If you are unable to submit your coursework at any point you must still notify your programme manager, course director, or IV. You can notify the relevant person by: Notification of Late Submission form (available in Faculty Offices and the Student Gateway) or by email.
  • ENTRY LEVEL(FOUNDATIONAL) Coursework submitted after two weeks of the published deadline date will receive a mark of 0% (zero) / FAIL. This will be done automatically
  • LEVEL ONE (FOUNDATIONAL) Coursework submitted after two weeks of the published deadline date will receive a mark of 0% (zero) / FAIL. This will be done automatically
  • LEVEL TWO (FOUNDATIONAL) Coursework submitted after two weeks of the published deadline date will receive a mark of 0% (zero) / FAIL. This will be done automatically
  • LEVEL TWO BTEC Coursework submitted after two weeks of the published deadline date will receive a mark of 0% (zero) / FAIL. This will be done automatically.
  • If you submit your coursework two weeks after the published deadline, you cannot be referred in the assessment. At the discretion of the EDLounge BQM, you may be allowed to repeat the unit in the next SUITABLE PERIOD. You will be required to pay the unit and assessment fees and to complete all components of assessment (including any previously passed).
  • You may submit extenuating circumstances for work not submitted two weeks after the published deadline date. If your extenuating circumstances are supported you may be deferred in the coursework to the next available submission date.
  • Any work submitted after these timelines will not be marked.

13. EDLounge Coursework deadlines and extensions

(13.1). You can request an extension to the submission deadline for a coursework. The maximum extension will normally be between a week to a month regarding upon the level of the qualification. Extensions to the submission date are at the discretion of the EDLounge’s Course Director / IV and BQM.

(13.2). If your request for an extension is granted, you will need to pay an extension fee of £150.00.

14. Extenuating Circumstances

(14.1). Within EDLounge it is recognised that there may have been circumstances outside the students' control which caused them to miss or fail assessments they might otherwise have passed. In such cases the EDLounge Support Board would wish to take these circumstances into account when making its decision. These guidance notes are intended to explain what extenuating circumstances are, how you can make a claim for extenuating circumstances, how such claims are considered, and what happens after a claim has been considered.

(14.2). If you submit extenuating circumstances you must follow the ONLINE FORM in EDLounge and follow the guidelines on the student coursework area.

(14.3). You should complete the online form and submit to be received by 4.00 p.m. no more than 1 days before the submission date for the coursework. THE NOTIFICATION MUST ALSO BE FAXED TO 01909 568 350 / scanned and sent to support@edlounge.co.uk or POSTED to our registered address PRIOR TO THE DEADLINE STIPULATED PREVIOUSLY. Please NOTE THAT ALL POST MUST BE RECEIVED PRIOR TO STIPULATED DEADLINES TOO.

(14.4). The EDLounge support board will not consider claims submitted late or just submissions just via the online route. A fax, scanned documents or posted documents must also be sent with all documents. The date of your submission is the date on which it is received and stamped in the EDLounge support office.

(14.5). You are strongly advised to keep a copy of your claim form. You can print it off once submitted – this must be faxed over to 01909 568 350

(14.6). Evidence submitted in support of a claim for extenuating circumstances should be in English. It is the student’s responsibility to have any evidence translated. The translation must be done either by the professional who has written the letter/note etc, or else by a solicitor. In addition, the evidence should satisfy as many as possible of the following criteria: it should be objective (i.e. provided by an independent third party), verifiable (confirmed by an official person and/or organisation), and relevant (linked directly with the timing and circumstances of the claim).

(14.7). A claim should be supported by original documents (or independently verified copies) or other appropriate independent evidence dating from the time the circumstances occurred e.g. if you were ill in March, a doctor's letter dated in June would not be accepted. Where the link between the evidence and your claim is not established by your surname, copies of birth certificates and/or marriage certificates must be provided to enable the evidential link to be verified.

(14.8). If you are unable to gather the evidence to support your claim in time to meet the submission deadline you may still submit your claim, stating the basis for the claim e.g. death of a member of your immediate family. You should also state clearly on the form why you could not provide the evidence at that time and provide an indication of when the evidence is likely to become available. It will not be possible for a decision on your claim to be reached until the evidence is provided.

(14.9). If you submit extenuating circumstances after the two week late submission period, then EDLounge reserves the right not to support your claim for extenuating circumstances.

(14.10). If your extenuating circumstances persist, you must submit a new claim for extenuating circumstances that covers the period directly following your last claim, and the course units affected by the new claim. If your extenuating circumstances persist you may wish to consider interruption of studies as an alternative. Please disuss this with your EDLounge support manager, course director, IV, course administrator.

(14.11). Your completed Extenuating Circumstances form (and Notification of Late Submission form) must not be submitted with any coursework, but must be SENT to the relevant person via our Support team.

(14.12). It is expected to take a period of 4 working weeks between a claim for extenuating circumstances and the decision on whether or not the claim is supported. This period of time should not result in undue delay to the formal publication of your results.

(14.13). The EDLounge Support Team will pass the circumstances to the Edlounge’s Qualification Awarding Board who will decide. They will pass this feedback back to the support team who will inform you about your claim; the support team does not have the power to change this decision.

15. Examination Re Takes

(15.1). Should a student for any reason fail their online coursework, EDLounge offer a special opportunity of a re take for upto three times for the same unit. A pre assessment £25 fee will apply and a fee for marking the coursework and gaining the qualification. Should a student fail the re take of the examination, the student will be allowed three attempts and then they will have to re enroll and the Course fees will be payable in full.

16. Certificates not Received

(16.1). Students are given the opportunity to select and pay a £12.50 charge for the Special Delivery of their certificate. If Special Delivery is not selected and paid for and the certificate does not arrive safely via first class mail, the student is required to pay £20.00 for a re issue and £12.50 for Special Delivery to ensure receipt.

If you do not inform the EDLounge Ltd of a missing certificate within 12 months of your award, there will be a fee of £40 to re-issue the certificate, regardless of whether your address details are correct or not.

17. Disability

(17.1). If you are registered with a Disability then YOU must contact EDLounge after enrolling. It is your responsibility to inform EDLounge Ltd of any disability for which you think you will need alternative assessment arrangements. You are required to submit professional or medical documentary evidence of your disability before any alternative arrangements can be made. Your course IV and module IVs / LIVs will be notified.

(17.2). Any disability which existed before you enrolled should have been declared at your initial enrolment. For any disability which is identified after enrolment, you should notify EDLounge as soon as supporting evidence is available. It is your responsibility to inform EDLounge Ltd of any disability for which you think you will need alternative assessment arrangements. Any disability which existed before you enrolled should have been declared at your initial enrolment. For any disability which is identified after enrolment, you should notify EDLounge as soon as supporting evidence is available.

(17.3). PLEASE NOTE: When you join your course you should make staff WITHIN EDLOUNGE AWARE of your disability – You can do this by clicking on the NOTIFY US button. We are a totally inclusive establishment and take great pride with working with everyone. ALL INFORMATION IS SECURELY STORED and every one individual matters to us.

(17.4). EDLounge will then ensure that appropriate support is put in place to help you with your studies. PLEASE DO NOT LEAVE IT TO THE LAST MINUTE. PLEASE MAKE IT A PRIORITY which will enable staff at EDLounge to make a specific provision for you during your course.

(17.5). Students with a disability may request alternative assessment arrangements for assignments. Alternative arrangements may be made on an individual basis to compensate for any restrictions caused by a disability.

Your achievements in the units you study need to be assessed to determine whether you have met the expected learning outcomes. We have tried to make all assignments and units inclusive but any alternative assessment arrangements may be made on an individual basis to compensate for any restrictions caused by a disability. Please contact notify@edlounge.co.uk Any alternative arrangements must still make it possible to assess whether you have met the learning outcomes.

(17.6). If you request alternative arrangements, have them approved and implemented, you cannot also claim extenuating circumstances for your disability or whatever triggered the request for alternative arrangements. You must make a request for alternative assessment arrangements to EDLounge Support who will skype with you any possible time. TO book a session please call 01909 568 338 to book an appointment. You can also contact the support team at support@edlounge.co.uk

(17.7). You are required to submit professional or medical documentary evidence of your disability before any alternative arrangements can be made. The evidence may be obtained from sources of expertise or from appropriate external professional bodies.

(17.8.). EDLounge Support will check evidence, communicate with your EDLounge Course Director, IV, LIV, BQM and management and make recommendations to a EDLounge support Panel, which is responsible for approving alternative assessment arrangements.

(17.9). You need to make requests for alternative arrangements known within 10 days of enrolling on a course. This enables EDLounge to work uniquely on every case. If a request for alternative assessment is made after the deadline, alternative arrangements will not be made, but will be considered for the next semester.

18. Enrolling

(18.1). Before you enrol on a Course within EDLounge, please ensure that you have read and understood the requirements below:

  • You have a valid UK address (students outside the UK will receive an additional postage charge).
  • You have a national insurance number, Passport number and valid Identification which must be uploaded prior to submitting coursework as proof to match your counter signature
  • You are over the age of 18 or have a third party payee for any financial agreement.
  • You have a solid grasp of the English language.
  • You have access to a computer and the internet throughout your study period.
  • You have basic PC skills in order to navigate around EDLounge, EDVille, Coursework, Independent areas
  • You are fully committed to your studies.

19. Signing in

(19.1). You acknowledge that if any information provided by you is untrue, inaccurate, not current, or incomplete, we reserve the right to suspend or terminate your membership and studies.

(19.2). You must not choose a Member Name that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion.

(19.3). We reserve the right to reject any Member Name.

(19.4). If you have reason to believe that your password is no longer secure, you must promptly change your password by updating your member information.

20. Administration Timeframes:

(20.1). The time frames are as follows

  • All certificates will be issued within 8 weeks of completion of any one course.
  • Academic Reference and Predicted Grades will be issued within 14 days.
  • Refunds will be issued within 7 days.
  • All course queries and assignments to tutors will be returned within 10 working days.
  • BTEC and HND course questions will be returned within 10 working days, and coursework will be returned within 21 working days.
  • Complaints will be responded to within 28 working days.

21. Payments

(21.1). The total and full cost of the Course MUST be paid for prior to you enrolling.

(21.2). There is a £60.00 administrative surcharge applied from outset for all installment plans, for all courses.

(21.3). Where payment for your Course has been agreed by way of an installment plan via Debit/Credit Card, You agree to make the required payment on the dates as agreed from outset. In the event of a payment being declined, you agree to pay the sum due within 48 hours of the due date or a £49.99 administration fee will be applied.

(21.4). Should this payment not be received within 21 days from the aforementioned due date then you will be in breach of contract and the full amount owing for the Course will become due for immediate payment. The subscription will then be turned off automatically.

(21.5). If you fail to make payment by the due date, we may then take appropriate payment as we in our sole discretion think fit. We reserve the right to change the date of the installment plan or to re-try the failed installment payment at anytime. Should a debt recovery agency be utilised, further costs may be added to the balance owing to us of which you must pay. You will deal exclusively with the agency appointed and should the debt not be paid, this may also be lodged with the main Credit Reference Agencies thus affecting your ability to obtain credit in the future.

(21.6). For the avoidance of any doubt, should you wish to discontinue with the Course at any time then you will not be entitled to any refund and may still have to pay the Course fees in full and any additional fees where appropriate.

22. Transferring the course

(22.1). We retain the sole discretion concerning whether a Course may be transferred. Any such request must be made to us in writing to mail@edlounge.co.uk within 14 days of enrolment.

(22.2). If we agree to allow you to transfer to another Course, the total fees paid towards the discontinued Course will be offset against the cost of the new Course, no refund of any difference will be made. However we will require that if the new Course is more expensive than the discontinued course, the balance should be paid in full prior to learning and there will also be a standard £75.00 transfer fee.

23. Cancellations

(23.1). We offer a money back guarantee on our courses in line with current distance learning government legislation (Consumer Distance Selling Regulations Act 2000) this being an email stating your wish to cancel sent to us within seven days of receiving the link to your online resources. EDLounge will not grant requests to cancel out of legislative period in any circumstance.

(23.2). For returned Courses we charge a £75.00 standard fee per individual course. This fee applies to all cancellations without exception.

24. Warranties & Limitation of liability

(24.1). We warrant that the Course Materials will be of satisfactory quality but do not warrant that the Course Materials will be error free.

(24.2). We do not guarantee that the:

(i) use of the Site will be compatible with all hardware and software

(ii) use of the Site will be uninterrupted or error or virus free

(iii) use of the Site will deliver any specific outcome for its users

(iv) defects on the Site will be corrected (save for those defects which the EDLounge is obliged to correct by law).

(24.3). We warrant that we will perform any services provided hereunder with reasonable skill and care.

(24.4). We intend to rely on the written terms set out on this document. If you require any changes, please ensure you ask for these to be put in writing. In that way, we can avoid any problems surrounding what we, and you, are expected to do.

(24.5.). Other than in respect of liability for death or personal injury arising from our negligence, we shall not be liable for:

(i) losses that were not foreseeable to both parties after your Agreement with EDLounge was made

(ii) losses that were not caused by any breach on our part; or

(iii) business losses and/or losses to non-consumers.

(24.6). Our liability for direct losses arising out of our negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with your agreement with EDLounge shall be limited to the total price paid for the online distance learning and coursework package as quoted.

(24.7). Other than in respect of liability for death or personal injury arising from our negligence, we shall not be liable for any indirect or consequential loss or damage whatsoever (including without limitation any loss of profits, loss of revenue, loss of opportunity or your liabilities to third parties) which you may suffer arising out of or in connection with your agreement with EDLounge.

(24.8). You must take appropriate steps to ensure that you regularly check for and protect against viruses when using the Site on any device.

(24.9). We make no statement about the suitability of the content, information and services contained on, or accessed via, the Site. All warranties, terms and conditions in this regard, including all warranties, terms and conditions implied by statute or otherwise, of satisfactory quality and fitness for purpose are excluded to the fullest extent permitted by law (please see directly below for more details). For the avoidance of doubt this includes materials accessed via links to websites (including home pages, web pages or documents they contain) operated by any other person or organisation.

(24.10). We further exclude to the fullest extent permissible by law (please see directly below for more details) all liability for damages and direct, indirect or consequential loss (all three of which terms include pure economic loss, loss of profits, loss of business, business interruption, depletion of goodwill and like loss) or otherwise incurred by you or any other person or organisation and arising out of or in any way connected with the use of the Site or its content, whether based on contract, tort, strict liability or otherwise.

(24.11). We do not exclude or limit our liability (if any) to you:

(i) for any breach of obligations arising under section 14 Sale of Goods Act 1895.

(ii) for personal injury or death resulting from negligence

(iii) for any matter for which it would be illegal for us to exclude or to attempt to exclude liability

(iv) for fraud.

(24.12). You will defend, indemnify and hold harmless us, our affiliates and our officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable legal costs, arising out of or in any way connected with any breach by you of these Conditions of Use.

(24.13). The internet is not a secure means of communication. Emails may be intercepted by other people or organisations. You should not send any communication to us through the Site or by email, in particular which contains personal data (including sensitive personal data) and/or confidential information about you or any other person, unless you accept that any such communication would be sent at your own risk and on the understanding that we would not be liable for any loss that you might suffer as a result (except for losses which cannot be excluded or limited at law, as referred to directly above).

25. Copyright

(25.1). All copyright and other intellectual property rights relating to the course materials are either owned or licensed to us. Copying, adaptation or any other use of all or any part of it without our express permission is strictly prohibited.

(25.2). As part of the Course registration process (whether done online or by post) you will be required to provide us with personal information, comprising:

  • your name and contact information, including e-mail address.
  • information regarding your personal or professional interests, demographics, experiences with our products and services and contact preferences.
  • (25.3). We will use the personal information you provide for the following reasons:
  • to deal with your enquiry or application and to provide you with appropriate services and these may include sending you further information,
  • internal record keeping,
  • to improve our products and services to customers,
  • to contact you for research purposes including market research,
  • to analyse patterns and trends of use and the uptake of educational courses and facilities.

(25.4). We will not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. This process may involve sending personal information to other countries, whose data protection laws may not be as extensive as in the EU. However, we have carried out appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the EU. For further information regarding your personal information please see our Private Policy.

26. Other terms

(26.1). No relaxation or indulgence which we may extend to you shall affect our rights under these Terms and Conditions.

(26.2). If any part of these Terms and Conditions is held to be unenforceable the remaining Terms and Conditions shall continue in force.

(26.3). All liabilities or obligations arising under these Terms and Conditions shall be enforceable against you after termination of your agreement with EDLounge.

(26.4). EDLounge reserves the right to change the Course at any point during the study or enrolment period. In replacement of the original Course enrolled upon, EDLounge will provide a Course of the same Level or higher in place of the original enrolment, the Course will however be the same subject area. In this case the study period will then resume from the start date of the new course and course expiry will always be the longest study period.

(26.5). You will notify us immediately in writing of any change in the address specified. Any notices required to be served under these Terms and Conditions, or in accordance with the Act will be deemed properly served if sent by way of prepaid first class post to your last known address.

(26.6). These Terms and Conditions shall be governed and construed in accordance with the laws of United Kingdom and you hereby agree to submit to the non-exclusive jurisdiction of the British Courts.

(26.7). Comments made online may be recorded for training purposes.

(26.8). We reserve the right to alter the Terms and Conditions at any time and we will notify students of any changes.

27. Zero Tolerance Policy

(27.1). EDLounge operates under a zero tolerance policy and will not accept any inappropriate behaviour directed at any member of staff under any circumstances. This includes vulgar language and threats via electronic mail, in writing, over the telephone or in person. EDLounge reserves the right to expel any student not abiding by this policy with no entitlement to a refund of fees.

28. Complaints

(28.1). If you have a complaint, concern or criticism about any service we offer, please contact us at mail@edlounge.co.uk alternatively you may request a copy of our complaints procedure to follow.

29. Website privacy at EDLounge

(29.1). This statement sets out how EDLounge ("we" or "us") uses and protects personal information that you provide when you use this Site, in compliance with European Union ("EU") and UK data protection requirements.

(29.2). We are established and based in Sheffield, England. As such, we comply with EU and UK data protection law. If you are a resident outside of these areas we cannot confirm that our collection and treatment of personal data is compliant with your local data protection/privacy laws. If you do not agree to your data being dealt with in the manner described in this statement then please do not submit your personal details. However, please note that where you do not submit personal details that we request your access to the services/materials offered by this Site will be restricted.

(29.3). We may change this statement from time to time by updating this page. You should review this statement regularly and your continued use of this Site after changes have been made will be taken to indicate your acceptance of the updated statement. For your protection we are registered under the Data Protection Act 2004 (the "Act") and have provided appropriate notifications to the Commissioner.

30. What information do we collect?

(30.1). When you register to use this Site we will grant access to this Site. As part of the registration process you will be required to provide us with personal information, comprising:

  • your name and contact information, including e-mail address.
  • Your national insurance number and passport number (for coursework purposes)
  • Your signature (for coursework purposes)
  • information regarding your personal or professional interests, demographics, experiences with our products and services and contact preferences.

31. What do we do with the information we collect?

(31.1). We will use the personal information you provide for the following reasons:

  • to deal with your enquiry or application and to provide you with appropriate services and these may include sending you further information,
  • internal record keeping,
  • to improve our products and services to users,
  • to contact you for research purposes including market research,
  • to analyse patterns and trends of use and the uptake of educational courses and facilities.

32. Who do we share this information with?

(32.1). We WILL NOT transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law. This process may involve sending personal information to other countries, whose data protection laws may not be as extensive as in the EU. However, we have carried out appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the EU.

33. How to get copies of the information we have collected

(33.1). You may request details of personal information which we hold about you under the Act. A small fee will be payable. If you would like a copy of the information held on you please write to our Data Protection Coordinator at EDLounge College, EDLounge Ltd, Aston House, Ground Floor Unit, Campbell Way, Dinnington, Sheffield, South Yorkshire, S25 3QD, or e-mail mail@edlounge.co.uk

(33.2). If you think that any information we have about you is incorrect or incomplete please write or e-mail us as soon as possible at mail@edlounge.co.uk

(33.3)We will correct or update any information as soon as possible.

34. Security of Data

(34.1). We are committed to ensuring that your personal information is secure. All staff are made aware of the security procedures they must follow when handling personal information. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line. As long as your browser supports the Secure Sockets Layer (SSL) any personal information transmitted from your browser to its web service, or from the service to your browser, will be encrypted to make it unreadable. Please note that Internet e-mail is never a 100% secure way of communicating. By using it, you agree that you will send any information by e-mail at your own risk.

35. Linking

(35.1). As outlined in the terms and conditions of use, we may link to other websites which are not within our control. Once you have left the Site we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

36. Cookies

(36.1). We use cookies in relation to certain areas of the Site. Cookies are files which store information on your hard drive or browser which means that we can recognise that you have visited the Site before. Cookies can make it easier for you to maintain your preferences on the Site. By seeing how you use the Site we can tailor the Site around users' preferences and measure the general usability of the website. In particular we may use cookies to identify which pages are being most frequently used. This information is used for statistical analysis including the identification of patterns and trends in educational needs and demand. We do not release this information to third parties.

If you prefer not to receive cookies while browsing our website, you can set your browser to refuse all cookies that are stored on your computer. No information obtained from a cookie will be used for marketing purposes.